COVID-19  statement

Firstly, our thoughts with all those affected at this time by the current crisis that we find ourselves faced with.


At Cowley Group we greatly care about people and the safety of our customers and employees is at the forefront of our minds. We understand the need for the healthcare market to run as smoothly as possible at this time which is why we have chosen to keep our engineers on call for our NHS and care home customers. It’s of great importance that our customers have reliable heating and hot water.


We are also available for emergencies if you have a leak, water quality issues or need a gas safety check to comply with the law and for preventative maintenance.

Visiting your premises

When our engineers are visiting your premises to carry an emergency, preventative maintenance,service failure to gas plant, electrical services, water quality issues, they will refrain from making physical contact. Please do not be offended if someone from our company refuses to shake hands with you.


Should you have your own precautionary measures you would like us to adhere to, please bring these to our attention and our staff will do their upmost to work within your guidelines.


Further to this, our engineers will follow our own current guidelines by:
Washing hands often with soap and water, should this not be available for any reason they will use alcohol-based hand sanitiser which they have on board their vans. Wearing gloves where it is deemed appropriate to do so, changing for each site they attend.


Carry out a daily sanitary cleanse to ‘touch points’ on their vehicle, such as steering wheel, gear knob, indicators and door handles and equipment such as phones, gas analysers and handheld tools.


All staff will maintain 2 meters between themselves and anyone who is coughing or sneezing.

Further Information

We are continually to monitoring the situation and will update our policy accordingly. May we take this opportunity to thank you for your understanding and continued co-operation.


Please don’t hesitate to contact us should you wish to discuss anything further.

Cowley Commercial - Boiler Specialists

© Cowley Group 2020

Cowley Group

Chevron House
14-16 Reading Arch Road
Redhill, Surrey

Contact Us

01737 761397

Opening Hours

7.30am – 4.30pm
Monday – Friday