Privacy Policy

Here at The Cowley Group we take your privacy seriously.
Updated May 2018 (GDPR)

Internet Privacy & Cookies Policy

This is the internet privacy policy for the website www.cowleygroup.co.uk

This website is the property of The Cowley Group. We take the privacy of all visitors to this Website seriously and therefore set out in this privacy and cookies policy is our position regarding certain privacy matters and the use of cookies on this Website.

This policy covers all data that is shared by a visitor with us whether directly via www.cowleygroup.co.uk or via email. This policy will occasionally be updated by us so we suggest you re-review it from time to time.

This policy provides an explanation as to what happens to any personal data that you share with us, or that we collect from you either directly via this Website or via email/telephone.

We aim to meet the requirements of The Data Protection Act 1998 and the General Data Protection Regulation (GDPR), 2018, the guidelines on the Information Commissioner’s website.

1. Information we collect

In operating our Website we may collect and process the following data about you:
1.1       Details of your visit(s) to our Website and the resources that you access including, but not limited to: traffic data, location data and other communication data.
1.2       Information that you provide by filling in forms on our Website, such as when you register to receive information such as a brochure, contact us via the contact us page or uploading your CV via the recruitment page.
1.3       Information provided to us when you communicate with us for any reason.

2. Use of cookies

On occasion, we may gather information about your computer for our services, and to provide statistical information regarding the use of our Website.

Such information will not identify you personally, it is statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever. It is used by us to analyse how visitors interact with the Website so that we can continue to develop and improve this Website.

We may gather information about your general internet use by using a cookie file that is downloaded to your computer. Where used, these cookies are downloaded to your computer automatically.  This cookie file is stored on the hard drive of your computer as cookies contain information that is transferred to your computer’s hard drive. They help us to improve our Website and the service that we provide to you.

All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular areas of our Website.

For more information on cookies you can read the guidance at All About Cookies.

3. Use of your information

The information that we collect and store relating to you is primarily used to enable us to provide our services to you. In addition, we may use the information for the following purposes:
3.1       To provide you with information requested from us relating to our products or services and to provide information on other products which we feel may be of interest to you if you have consented to receive such information.
3.2       To meet our contractual commitments to you.
3.3       To notify you about any changes to our Website, such as improvements or service/product changes, that may affect our service.
3.4       If you are an existing customer, we may contact you with information about goods and services similar to those which were the subject of a previous sale to you.
3.5       If you are a new customer, we will only contact you when you have provided consent and only by those means you provided consent for.
3.6       If you do not want us to use your data for ourselves you will have the opportunity to withhold your consent to this when you provide your details to us on the form on which we collect your data.

4. Storing your personal data

4.1       International Transfers – we will not transfer your personal data outside of the European Economic Area.
4.2       Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into via our site will be encrypted to ensure its safety.
4.3       The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and the transmission of such data is entirely at your own risk.

5. Disclosing your information

5.1       Where applicable, we may disclose your personal information to any member of our group. This includes, where applicable, our subsidiaries, our holding company and its other subsidiaries.
5.2       We will not disclose your personal information to third parties.
5.2.1    Where we sell any or all of our business and /or assets to a third party, we will obtain your consent in such circumstances.
5.2.2    Where we are legally required to disclose your information.
5.2.3    To assist fraud protection and minimise credit risk.

6. Third party links

You may find links to third party websites from our Website. This is not intended, however where unavoidable these websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

7. Access to information

The Data Protection Act 1998 gives you the right to access the information that we hold about you. Please note that any demand for access may be subject to payment of a fee of £10 which covers our costs in providing you with the information requested. Should you wish to receive details that we hold about you please contact us using the contact details below.

8. Contacting us

We welcome any queries, comments or requests you may have regarding this policy. Please do not hesitate to contact us at info@cowleygroup.co.uk

If you would prefer to write to us then our contact address is
Chevron House, 14-16 Reading Arch Road, Redhill, Surrey, RH1 1HG

Data Protection Officer: Anthony Gurr

Cowley Commercial - Boiler Specialists

© Cowley Group 2019

Cowley Group

Chevron House
14-16 Reading Arch Road
Redhill, Surrey
RH1 1HG

Contact Us

01737 761397

info@cowleygroup.co.uk

Opening Hours

7.30am – 4.30pm
Monday – Friday